Shipping, Storage, and Refunds

How We Ship These Holes


We bake every bb donut order as we receive them! We ship as frequently as possible, but we only ship orders Monday-Thursday to ensure best quality upon arrival and to prevent your package from being delayed over the weekend. 

We ship via UPS Priority as “Perishable” and “Fragile” goods. 

  • Please allow 1-3 business days to receive an order fulfillment notification so that we can confirm your order is slotted to be baked to holey perfection. 
  • Then, please allow 1-5 business days for arrival at their new forever home once shipped. 
  • While ground shipping can be a nice affordable option for states directly bordering Nebraska, it is a method of shipping that is never guaranteed an arrival time. For this reason, we do not offer this method as an option at this time.
  • You can check and track the status of your order at any time by clicking the UPS link in your order confirmation email. 

 

***We do our absolute best to package the donuts safely and securely, but some courier handlers just don't give the love and attention to our boxes as we do. Please keep in mind, we do not guarantee that donuts will look the same by the time they reach their destination simply due to the nature of sending a baked item through a national courier. ***

 

P.S. Please be kind. The whole world is experiencing increased delays and delivery issues with every courier since the pandemic. They have been working with reduced staff and increased delivery demands and our job is to be compassionate and patient with them! We cannot control what happens to the donuts after they leave our facility. If you have a delivery issue, please reach out to UPS FIRST, to see if there is a delay or a misdelivery. We will be happy to help with anything and everything that we can control after that!

 

______

 

How to Love Your Holes - Serve and Store Instructions

 

Please EAT ME or FREEZE ME upon arrival! Our donut bbs are fresh AF! 

We only use ingredients you can actually spell and recognize, which means no funky fillers or preservatives to keep them fresh past their natural life. We bake every bb donut order as we receive them, allow them to cool and then freeze your donuts the night before we ship them the next morning. This is why we ship your donuts frozen directly from fresh, and keep them in coolers on ice the whole time they are in transit. 

When your donuts arrive, please relocate them to a fridge or freezer immediately!

Our donuts have an ambient shelf life of 1 day if left unrefrigerated.

If you are not planning to eat all of your healthy holes right away, we highly recommend storing them in an *air tight* container in the fridge for up to 7 days, or in the freezer for up to 2 months.

 

______

 

Customer Support

*Honey-dipped call-holding voice* Your concern is important to us--

No, but seriously, our girl gang is doing everything in our power to get a helpful response to your request as timely as possible!

Our customer support does not work 24 hours and typically responds between 8AM-5PM Central Time. Please allow 24-48 hours for one of our team members to get back to you. If after 48 hours, you have not received a response, feel free to follow up to verify we got your request.